Customer & Community

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Customer Service

Delivering our promise to our customers is one of our core values. Our commitment is to provide the utmost in customer experience.

We will

Act in accordance with fair business, marketing and advertising practices and take all reasonable steps to ensure the safety of our services and respect the human rights of our customers
Ensure our security and revenue protection arrangements are consistent with international standards for law enforcement
Provide transparent and effective procedures that address customer complaints and contribute to fair and timely resolution of disputes without undue cost or burden
Not make representations or omissions nor engage in any other practices that are deceptive, misleading, fraudulent or unfair
Respect customer privacy and provide protection for personal data in accordance with the relevant local law.

Stakeholders

We are committed to maintaining open and regular dialogue with all our stakeholder groups in matters that affect their interests. These range from formal consultation to regular informal contact on a day to-day or week-to-week basis.

Community

Innovise realises how important it is to be involved with community projects at a local level and where possible, a national level too. We encourage close links between the company, institutions, charities and local authorities as well as participation in local events.

Innovise staff participate in a number of events, raising money for charity and good causes. From participation in endurance events, supporting local kid's football teams, recycling trusts and donations, we like to get involved in our communities.