In Facilities Management

Without doubt, Innovise has a Facilities Management client base to shout about. Historically serving Soft FM, Innovise are a key supplier to the Total FM sector. Our products are best in class and are relied upon for business critical and real time functions such as Workforce Management and Compliance Management workstreams.

Workforce Management (WFM) - What does it mean?

The first myth is that this is 'Time and Attendance'. This is not correct.

True workforce management is about your enterprise, your resources and your handle on how to get the best from it all. It is about looking at your contracts, your people and efficiently operating your organisational and operational assets to achieve the leanest, most cost effective modus operandi possible. What does it include:

On-boarding of potential new employees - Get people to work for you.
Pre-Employment checks - Make sure they are who they say they are.
Schedule/Roster - Build your staffing as your contracts dictate.
Check T&A in real time - Right people at the right place at the right time.
Absence - Manage your sickness, holiday, JLC, statutory duties, or any other type of absence
Finances - The life blood of a business.
Business Analysis - Rich Management information to keep you on track in real time.
Compliance with Tax dispensations
Self service portals for clients and staff alike to keep your central costs as low as possible.
Web access for operations teams
Biometric tools for accurate identification
ID Management, access control and badge production

Compliance Management / Service Level Management - What does it mean?

Let's dispell another myth - it is not a guard tour solution or just a helpdesk.

Fundamentally, contracts for a service contain a Service Level Agreement (SLA). These can be hourly, daily, weekly, monthly or any other determined frequency and indeed, infrequent or ad-hoc. It might be a daily office clean or it might be a requirement to turn a helpdesk job around in 30 minutes. The important thing is to remember to have the tools to see issues as they arise. There are some easy considerations for which SLA tools should be selected;

How short are the SLA times?
How many SLAs are there
How often do I need to report on the SLAs?
Can I and should I try to do this in Excel, on paper or some other equally inept solution?
How many times does the data get handled?
How much does that excessive handling cost me?
How accurate will multiple handling of data be?
Will my client trust my reports?

The better question is;

Why am I not using trusted well established tools that the leading facilities management suppliers use every day?

Innovise provides tools to the leading lights and rising stars of the Facilities Management profession. We are always able to share success stories and market insight.

If you are interested in a deeper insight in to what we can offer and the business benefits we can bring to your FM offering, please get in touch with us today.