Portertrac is 'the' market leading solution in portering and passenger movement helpdesks. Designed with busy, high pressure Hospital and Airport environments in mind, Portertrac enables swift recognition, allocation and management of portering tasks.
In todays very busy and highly targeted Hospital and Airport service provision, fast and accurate technology, not only to get the task done, but in the analysis of Service Level performance is absolutely paramount. Portertrac from Innovise has the highest level of compliance compatibility and has been honed in real world use to ensure the highest level of operational efficiency.
A better solution
Portertrac has integrated Phone, Radio and VOIP feature sets with the following companies:
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Push to talk Ltd ... www.youpoc.net
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Multitone ... www.multitone.com
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Arqiva ... www.arqiva.com
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Vocera ... www.vocera.com
Key Benefits
Customers using Portertrac have delivered some significant business gains, including:
- increased porter utilisation rates between 25 and 35%
- ability to allow nursing staff to focus on patient care - saving approximately 250 hours/ month for a site with a porter load of 6,000 requests/month
- reduced help-desk staff effort to capture, collate and record task performance
- automatic audit trail of performance
- increased service levels and customer satisfaction.
"The fact that we no longer need to rely on a paper-based auditing system saves us a huge amount of time and money. The simplicity of the Servicetrac and the ease in which it has been implemented made it an effortless transition for our staff - which in turn makes it an immediately beneficial." IT Director, ISS UK 
"Innovise have been a valuable partner in the development of our logistics planning strategy. We have benefited from the integration of TimeGate into our SAP platform and the streamlining of processes provided by Business Analyst." 
"The software was easy to install and the hardware likewise. The detailed reports and convenience of data collection is a prime factor for Alpha Plus now endorsing the PES Guard Tour system as the definitive guard tour system for all our assignments."
"We selected PASS because of its ability to integrate this process with the rest of the business in a very efficient way. No other system we looked at offered us this functionality and this degree of flexibility."
SEA Winner, Best Guarding Company 2009 - "We installed TimeGate in 2002 and have never looked b
"TimeGate has greatly enhanced our customer service capabilities. We now have an integrated core workforce management system... The management information is fantastic – we are now able to deal with potential staffing issues months before they even become a problem." NCC Manager, G4S Ireland
"PASS has reduced our centralised vetting workforce by one third and has simplified the BS7858 process. We are now working with PASS to simplify our licensing process and make it just as efficient"
"We have forged a close working relationship with Innovise on TimeGate on a number of projects since its introduction and have benefited from their expertise."
"The Managed Service provided by Innovise for TimeGate and Servicetrac has allowed us to drive efficiency levels and increase operational capacity. TimeGate has proven to be an asset, adding considerable value to our services."
"[with Portertrac Pro] We have a more streamlined way of working, a better reponse time and more mobile workforce. This provides a better service for patients and an improved way of working for staff."
