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Whatever way you voted on Brexit, in less than two years the UK will have officially left the EU. Naturally, speculation has been rife about what affect this will have on the Facilities Management industry but the simple truth is that nobody can know for sure.
Employees are the lifeblood of any facilities management organisation, after all, it’s their work that shapes the success of the business. And it’s for this reason that it pays to make staff feel like they’re more than just a hired pair of hands.
In a recent article, we looked at the importance of having an engaged workforce, and how your operatives working externally on client sites represent a valuable ingredient of success. After all, they’re the people who are delivering the cleaning, securing, cooking etc… services you sell, and connecting most often with your clients. At Innovise we can’t think of a better reason for wanting a workforce who are engaged and that care about what they do. And the data backs us up, proving that more engaged employees perform better - resulting in a 20% increase in sales1 21% greater profitability.
An essential element for the delivery of any facilities management service is a competent planning function that quickly allows you to get an up to the minute view of tasks at any time and in any location. In this whitepaper we look at ways technology can help improve scheduling and what the benefits are from a both a customer loyalty and financial perspective.
Understanding exactly what you’re delivering and how and when you’re delivering it sounds simple enough. Armed with this information, there’s no reason why you shouldn’t hit your contractual KPIs.
We’ve all been there, the point in a relationship where complacency creeps in and standards start to slip. The spark has gone and you’re now just going through the motions. Don’t despair though because we know how to bring the passion back to your relationship and, believe it or not, they involve contractual performance audits. Now we know that performance audits can be a stressful chore, and nobody likes feeling as though there’s extra pressure to perform, but they aren’t to be feared, in fact, they are the best way of keeping your client relationships as fresh as the day you signed the contract.
Facilities Management (FM) Time and attendance (T&A) technology has come a long way over the last decade. That’s largely thanks to the increased availability of affordable Wi-Fi, sim cards, data and connected systems, all accessible via the cloud, making it possible to run your operation from almost anywhere.
I think it’s safe to say that 2016 was an interesting year, what with Trump, Leicester City, Pokémon Go and, Leonardo DiCaprio finally winning an Oscar. We could go on, but instead we’d rather look forward and focus on the key trends that are affecting Facilities Management in 2017 and beyond.
The biggest change is you now need the ability to bring technology in as a core element of service delivery. And if you’re a creative thinker with a penchant for taking things to the next level you might even end up defining the shape of FM technology to come. Here’s three ways that technology has changed FM as a career:
What do you believe is the most significant challenge facing facilities management professionals? Energy management? Compliance? Or perhaps managing client expectations? It’s actually none of these.

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