Facilities Management (FM) Time and attendance (T&A) technology has come a long way over the last decade. That’s largely thanks to the increased availability of affordable Wi-Fi, sim cards, data and connected systems, all accessible via the cloud, making it possible to run your operation from almost anywhere.
I think it’s safe to say that 2016 was an interesting year, what with Trump, Leicester City, Pokémon Go and, Leonardo DiCaprio finally winning an Oscar. We could go on, but instead we’d rather look forward and focus on the key trends that are affecting Facilities Management in 2017 and beyond.
The biggest change is you now need the ability to bring technology in as a core element of service delivery. And if you’re a creative thinker with a penchant for taking things to the next level you might even end up defining the shape of FM technology to come. Here’s three ways that technology has changed FM as a career:
What do you believe is the most significant challenge facing facilities management professionals? Energy management? Compliance? Or perhaps managing client expectations? It’s actually none of these.
From simple terms like AC (air-conditioning) and FM (facilities management), to the fantastical sounding (but ultimately rather unnecessary) COBRA (Collaborative Occupiers Benchmarking Research Alliance), acronyms are nothing new in our industry. But things are about to get much worse.
There’s no doubt that the evolution of technology has vastly affected the way Facilities Management professionals perform, but as we stride into a world that’s becoming more dependent on technology, is the human role of facilities management becoming redundant?
There is much to be said for cloud computing. It reduces the cost of IT. It provides a secure platform to support growth. And it’s the only true way to increase productivity; if you’ve got an internet connection you can be at work. But on the scale of technology evolution where does it sit with Facilities Management organisations? Should you invest? What does the investment look like? What does it really mean and where does it help?
It stands to reason that margins and profits will increase the faster you can perform necessary back-office tasks (without detracting from quality or accuracy), because the more tasks you can perform the more contracts you can take-on and fulfil. In fact, you may find your key services improve as a result because you’ll be directing expertise towards value-add delivery and better customer engagement. And so with that, we’ve highlighted five ways you can use technology to reduce time and money spent on back office tasks.
There are cases of facilities management companies losing and gaining 100% of their staff in a single year. In such a low margin business, managing this level of turnover is tough when you consider the time and cost of hiring, losing, and then rehiring staff. The good news is there are ways your business could reduce attrition, and therefore the cost.