From simple terms like AC (air-conditioning) and FM (facilities management), to the fantastical sounding (but ultimately rather unnecessary) COBRA (Collaborative Occupiers Benchmarking Research Alliance), acronyms are nothing new in our industry. But things are about to get much worse.
There’s no doubt that the evolution of technology has vastly affected the way Facilities Management professionals perform, but as we stride into a world that’s becoming more dependent on technology, is the human role of facilities management becoming redundant?
There is much to be said for cloud computing. It reduces the cost of IT. It provides a secure platform to support growth. And it’s the only true way to increase productivity; if you’ve got an internet connection you can be at work. But on the scale of technology evolution where does it sit with Facilities Management organisations? Should you invest? What does the investment look like? What does it really mean and where does it help?
It stands to reason that margins and profits will increase the faster you can perform necessary back-office tasks (without detracting from quality or accuracy), because the more tasks you can perform the more contracts you can take-on and fulfil. In fact, you may find your key services improve as a result because you’ll be directing expertise towards value-add delivery and better customer engagement. And so with that, we’ve highlighted five ways you can use technology to reduce time and money spent on back office tasks.
There are cases of facilities management companies losing and gaining 100% of their staff in a single year. In such a low margin business, managing this level of turnover is tough when you consider the time and cost of hiring, losing, and then rehiring staff. The good news is there are ways your business could reduce attrition, and therefore the cost.
When margins are already tight, it’s essential to look harder for backroom efficiencies that you can achieve with your current workforce. And they’re easy to find, if you know where to look.
The season of goodwill or the season free-for-all? How secure is your business? How safe are your margins? How safe is your data? With recent hacking stories, you may well be looking at beefing up your IT security, protecting your business better, but which part of the operation do you tackle first and why?
Companies within the Facilities Management and support services industry are constantly looking to make workforce efficiencies, largely because operating in a low margin sector demands continuous close scrutiny.