Complex Auditing

Home » Servicetrac » Auditing » Complex Auditing

For when requirements aren't so simple...

Sometimes simple tools just don't measure up to the complexities that the operation demands.

Servicetrac has additional layers of functionality for the more demanding support services environments.

Time critical auditing

Some operations demand time critical auditing. For example:

  • Short windows of time to complete inspections
  • Auditing regimes which must happen every X days or weeks with zero tolerance for slippage
  • Auditing schedules which must follow on X days after the last audit was completed

Without software, users are challenged with managing these demands manually, which leads to mistakes, fines and potentially contract loss! Using the features within Servicetrac, users workloads are pre-determined, visible and easily managed ensuring that critical contractual requirements are completed each and every time. 

From infection control, healthcare cleanliness routines to aircraft, train or leisure facility turnarounds, Servicetrac is able to assist.

Notification

RAG (Red-Amber-Green) controls, SMS alerts and email notifications can update any group of stakeholders of pending audits, tasks and failures. Equipped with automatic reminders and alerts, you run less risk of failing SLA's and critical response windows. 

Time constrained auditing

Supporting rapid turn-around services, Servicetrac enables operatives to complete inspections within a small window of opportunity.

Widely used in Transport, Leisure and Healthcare, users complete checks, update tasks and report issues from a mobile device. Within Servicetrac, these checks are pre-defined to specific areas, and all task-related information is available on demand. This ensures that users can access the correct and relevant information instantly, saving valuable time.   

Examples including flight turnarounds, train departures, cinema showings and hotels, it’s important for teams to enter the environment, execute the required work and deliver to the agreed standards quickly and efficiently.

Easy to configure and quick to mobilise, Servicetrac is mapped to meet your specific requirements no matter how small the time constraint.

Proof of presence

Some environments or circumstances require proof of presence as part of the audit process. Where environments are unmanned, it's important that both the service provider and client have irrefutible evidence that the operative has attended a specific area or location. 

Where statutory or business critical tasks are necessary, proving attendance at a location gives assurance that tasks have been completed and requirements have been met. 

Using simple in-device technologies such as NFC, RFID and barcode readers, GPS tracking and photograph/image capture, it has never been easier to ensure compliance.

Furthermore, this process makes the user experience even easier, as with one swipe of a device, users are provided with all the necessary information instantly.

Related Resources

  • Increasing the productivity of resources in Facilities Management
    When margins are already tight, it’s essential to look harder for backroom efficiencies that you can achieve with your current workforce. And they’re easy to find, if you know where to look.
  • 5 technology-led practices for reducing back office admin
    It stands to reason that margins and profits will increase the faster you can perform necessary back-office tasks (without detracting from quality or accuracy), because the more tasks you can perform the more contracts you can take-on and fulfil. In fact, you may find your key services improve as a result because you’ll be directing expertise towards value-add delivery and better customer engagement. And so with that, we’ve highlighted five ways you can use technology to reduce time and money spent on back office tasks.
  • 5 ways to get more value from your audit
    We’ve all been there, the point in a relationship where complacency creeps in and standards start to slip. The spark has gone and you’re now just going through the motions. Don’t despair though because we know how to bring the passion back to your relationship and, believe it or not, they involve contractual performance audits. Now we know that performance audits can be a stressful chore, and nobody likes feeling as though there’s extra pressure to perform, but they aren’t to be feared, in fact, they are the best way of keeping your client relationships as fresh as the day you signed the contract.
  • 5 ways your data can add value to your facilities management business
    The control and analysis of real-time data allows you to monitor and reveal both efficiencies and inefficiencies within the delivery of your services.