What's New

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At Innovise we are constantly improving our products and services – whether to take account of new technology, legislative requirements or by adding innovative additional capabilities to our core products. Our goal is that all these enhancements increase your return on investment by adding efficiency, simplifying the use of the product or improve your operation.

With a new release scheduled each quarter, you can be assured of continuous improvement.

The list below isn’t exhaustive. There are lots of user interface improvements, and more of the functionality added to the web.

Essentials

Postcode Lookup

You already know how to use this. By simply entering the postcode or partial address, the remaining details will be uploaded automatically. It’s a small thing, but it speeds things up, giving you more time for more important tasks.

Automated Arbitration Settings

When a shift or duty doesn’t follow the plan, a decision is needed on what should now be paid and/or billed. Timegate identifies these, presents them for consideration and records the decisions made. Timegate can automatically apply an arbitration decision based upon rules you determine. We’ve extended these rules, so now you only have to deal with exceptional circumstances.

Rules Profiles

Each of the sites you work at can have different sets of rules for the acceptable times to clock in/out for shifts, what to do with any exceptions (arbitration rules), and how formal the rosters need to be. Timegate already allows the flexibility to determine these rules as you need.

Now, we group them into profiles. If you have a set of rules that might apply to 1000 sites, you only need to create it or change it once. And don’t worry if you are worried about upgrading to this new feature – we’ll take care of it by creating and applying the profiles automatically.

Automated Outbound Calls

Imagine if instead of having multiple control room operatives or area managers phoning around to chase up where staff are that have failed to clock in or out, you could have this automated. Well, now you can. Our new clockin.com service will dial out when required, and request the employees PIN to clock them in. You will now only need to chase when the employee really can’t be found.

We’ve even included your check-calls and included the option to enable a covert ‘under duress’ response.

Site Teams Improvements

Timegate offers a ‘budget’ view of a site’s roster to allow you to compare projected and actual pay costs against targets you set, and thereby keep costs under control. This has been extended to assist resourcing teams to quickly fill shifts when a gap appears. Any workers who have worked on the site within a prior period will be listed, showing if and where they might be working during the relevant week.

You can now quickly drag and drop previously used staff without searching – and of course all the necessary scheduling checks are still automatically performed.

Engagement

Events

If your organisation provides services to support short term or temporary events – such as concerts, sporting events, or special meetings etc. then you will be pleased to hear that we have created a whole new user experience to support the nuances of working in this sector.

This completely new area of capability, enables you to create templates of the work that you need to perform and easily view the progress of identifying and allocating staff accordingly. For instance, a stand at a stadium may require 4 stewards, 1 supervisor and 2 bag checkers.  This template (and others for different stands, catering areas) can be loaded whenever you have a match.

Enhanced Messaging

Imagine that your customer calls to request that the time of a service is changed, or even cancels it. You have already rostered staff, and confirmed their attendance. At best, you will need to spend time chasing everyone affected and make sure they arrive at the new time, or don’t attend at all. At worst, you could forget someone – they turn up at the original time, the client doesn’t pay but the employee still needs to be paid.

Well, now Timegate will message affected employees automatically to tell them when their shift is changed, cancelled or a new one is allocated to them. But it goes further than that as the employee is asked to confirm they have received and understand the consequences. Their agreement is recorded and you are good to go. If they don’t agree, they will be removed from the shift and you will have a new open post to fill.

Sounds like that works particularly well when allocating an events team!

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