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Servicetrac Helpdesk

Intelligent, flexible and configurable, Servicetrac’s helpdesk offers an agile approach to service delivery. Priced appropriately for single sites, or scaled for a whole enterprise, every FM contract large or small can take advantage of Servicetrac’s helpdesk and the wider management of a soft-services contract.

With its own dedicated dashboards, reports and functional areas, Servicetrac’s helpdesk can stand as a separate or integrated function of Servicetrac's auditing capabilities. Developed for rapid mobilisation and ease of use, the helpdesk has been designed around lighter, easier to use design principles, meaning you can get it in to the hands of the wider business faster, including your clients to increase engagement and operational performance.

Built on Microsoft Dynamics CRM’s Service Management platform, combined with the powerful mobile tools of Servicetrac, the concepts of service delivery, customer relationship, engagement and facilities management come together to provide an effective and efficient management tool. 


Closed-loop Service Delivery

 

Servicetrac offers a closed-loop experience. Why is this important? Many solutions available today are great task management tools. You can log, track and close a task to completion.

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Improved Responsiveness & Customer Care

 

They key to effective service delivery and compliance is awareness. Whenever a service starts to drop below expectation, be that internal standards, contracted SLA or statutory requirements, Servicetrac can be configured to monitor and alert operators, management, clients or whoever else needs to know.

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Mobile Task Manager

 

Designed to log and complete the contractual obligations as a part of the closed-loop processing, Servicetrac is an invaluable tool if you want to maintain the highest standards of delivery and customer satisfaction.

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Pay Mechanism Management

 

Control and clarity of what you have promised to do, no more and no less is critical when it comes to costs. Automated governance of those controls and the associated service is therefore the next level in terms of controlling exposure in service delivery and management. 

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